Service

Complaints procedure

Are you not satisfied? Let us know. We will handle your complaint carefully and gladly work with you to find a suitable solution.

Step 1

Submit your complaint to us

Send your complaint to info@onepillow.nl. Where applicable, include your order number and briefly explain what is happening.

Step 2

We will review your complaint carefully and contact you. We will do our best to find a suitable solution together.

Step 3

Unable to reach a solution together? Then you can use mediation via WebwinkelKeur.